As you should always receive a fair and reasonable price for the work you perform, a lender cannot perform a price decrease without your approval. There are two ways to perform a price decrease. You can respond to a lender’s request, or manually perform a price change.
If you want to manually change the price of an order, go to the Billing Details tab and select Change Price.
On the Change Price screen, you can enter the lower price, enter the reason, and then click Send Price Change. Please note entering a Comment is required.
Please note: As an appraiser, whenever you are performing a price decrease the price change occurs immediately. You do not need to wait for a lender’s approval to decrease the price.
Reminder:
- Price decreases cannot be performed the same day a credit card was originally charged. If you attempt to decrease a price the same day that a credit card was charged, you will receive a prompt that tells you the action cannot be performed and to try again the following day.