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Overview

Your mortgage clients are experiencing more and more pressure from the mortgage industry to have a certain number of appraisals reviewed for quality. You may have witnessed this firsthand as, more and more often, they ask for clarification from you on data in your appraisals. 


We have created an automated appraisal review tool called the Appraisal Scorecard that helps to alleviate some of this pressure on your clients. At the same time, it helps you and your clients work together quickly and easily to clarify information on your appraisals. 


The Appraisal Scorecard is available from within the Appraisal Firewall platform. It helps your clients evaluate appraisals quickly, upon delivery. The Scorecard results display within seconds after delivery, and your clients can immediately communicate with you if they have questions so that you can keep your focus on the current assignment. Here’s how it works.


Accessing the Appraisal Scorecard 

Any of your lenders within Appraisal Firewall can choose to utilize the Appraisal Scorecard. But the only time the Scorecard will impact you is if they choose to share the results with you to help resolve any report findings or data discrepancies. 


Whenever a lender gives Scorecard access to you on a completed order, you will be sent an email stating that the Appraisal Scorecard has been shared with you. Click the ‘here’ link in the email to access the order, or login directly to your account at www.appraisalfirewall.com and open the order.



Once in the Communications tab of the order, click the new Appraisal Scorecard output.



Working Within the Appraisal Scorecard 

The Appraisal Scorecard report will show you any messages and warnings that the lender has chosen to share with you. You can view warnings that the automated review detected, as well as any messages from the lender regarding the warnings.



You can respond to the lender right within the Appraisal Scorecard. Click the pencil icon along the right next to a warning or note you would like to comment on, type in your message, then click Save. Your response will be automatically available to the lender.



You can always access the Appraisal Scorecard to create new notes, review additional notes added by the lender, and review existing messages. Please note that you will be notified via email only when the lender initially shares the Appraisal Scorecard results with you. You will need to check back regularly to see additional notes that the lender may have added as those messages will not trigger an email.


Important Reminders:

  • You are only emailed the first time a lender shares the Appraisal Scorecard with you. You will need to check back regularly to see if the lender has added new notes or responded to any questions you have.
  • You are never charged for using the Appraisal Scorecard.
  • If the lender’s concerns warrant a modified report, you can continue to deliver it within the Appraisal Firewall system.
  • You can download the Appraisal Scorecard that has been shared with you by using the download PDF options in the upper right corner of the Scorecard.